Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
You can create an account when placing an order, and also directly on the ‘my account’ page.
Om uw verzendadres te wijzigen kunt u zo snel mogelijk contact met ons opnemen en wij zullen u helpen ervoor te zorgen dat u uw bestelling ontvangt op het juiste adres.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Al onze betalingen via betaalkaarten worden verwerkt via PayPal die een van de veiligste betaalplatforms ter wereld levert. Uw betaling voor elke aankoop wordt veilig verwerkt door PayPal.
Alle gevoelige informatie die tussen uw computer en PayPal-systemen wordt verzonden, wordt automatisch gecodeerd, zodat uw informatie privé wordt gehouden.
Douanekosten zijn afhankelijk van de wetten van uw land. Onze ervaring is dat u in de meeste gevallen geen douanekosten hoeft te betalen. We merken al onze orders op als goedkope geschenken. Bovendien sturen we grotere bestellingen in aparte pakketten om dergelijke kosten te vermijden.
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
In het algemeen, nadat de afzender uw pakket, zal worden verwerkt door de vervoerder, dan ze scannen en voer de tracking informatie. Er kan een vertraging zijn tussen deze scanning gebeurtenissen en het bijhouden van beschikbaarheid in hun systeem. Meestal duurt het 5-10 dagen voor verwerking en het duurt soms langer, afhankelijk van hoe snel de postdiensten zijn het verwerken van zendingen, daarom de tracking informatie mag niet onmiddellijk online verschijnen, probeer later opnieuw te volgen.
- De vervoerder heeft uw pakket nog niet geaccepteerd.
- De vervoerder heeft de tracking-informatie voor uw pakket nog niet gescand en ingevoerd.
- Uw trackingnummer is onjuist of ongeldig.
- Het artikel is lang geleden geplaatst, info niet meer beschikbaar.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
We kijken ernaar uit om u te helpen met uw onderzoek. Wij reageren op e-mailberichten in de volgorde dat ze worden ontvangen, en zullen zo snel mogelijk reageren op uw e-mail.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We kunnen uw items in aparte pakketten hebben verzonden, dus controleer uw e-mails om te zien of een van uw items zal worden aangekomen afzonderlijk.
Als een item ontbreekt, neem dan contact met ons op met uw bestelnummer, de ontbrekende producttitel en foto's van het pakket met het verzendlabel.
U moet elk probleem met betrekking tot uw bestelling melden vóór 7 dagen nadat uw bestelling is geleverd. Als een claim niet binnen de vooraf vereiste tijd wordt ingediend, helaas, kunnen we niets doen om u te helpen.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
